Customer Support


Returns - 30 Day Return Policy
 

  • Jae Enterprises offers a 100% satisfaction guarantee with a 30 day return policy from date of purchase for a refund if terms and conditions below are met. ALL Returns are processed and credited back to customer within 3-5 days of receipt at Jae Enterprises location. Check refunds require longer.
     
  • All items must be returned within 30 days from date of purchase for a refund.
     
  • All sales are final after 30 days.
     
  • All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 24 HOURS of delivery to be honored.
     
  • All returns must have an RMA number. To receive an RMA number call 1-800-626-3367 and request one.
    Returns are shipped to:
    Jae Enterprises
    209 Radio Road
    Almo, KY 42020
     
  • All returns must be accompanied by the original receipt. PLEASE NOTE: ALL SPECIAL ORDER ITEMS ARE NON RETURNABLE.
     
  • All returns must be insured for the full value to protect your self against shipment loss.
     
  • Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by UPS ground or US Mail. All parts must be returned in their original condition. If damage occurs during transit to Jae Enterprises, the customer must file a damage claim.
     
  • Special/Custom ordered items and items that have been installed are non- returnable items.
     
  • Any part which in our professional opinion shows evidence of being used or installed contrary to the manufacture’s instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 15% restocking fee on all items returned within 30 days.
     
  • All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner will not be covered under any warranty or return policy and will not be refunded. This includes breakage under any circumstance. If requested, these items will be shipped back to customer at customer's expense.

    IMPORTANT INFORMATION:
     
  • Product specification, availability and pricing are all subject to change without notice.
     
  • Jae Enterprises is not responsible for print or Internet typographical and photographic errors.
     
  • Photos of product may vary from actual product shipped due to changes in product/product packaging.

     

 


Product Warranty
 

  • All products sold by Jae Enterprises are covered by the manufacturer's own terms and conditions of warranty. Some manufacturers prefer to deal directly with the customer - some require that Jae Enterprises acts on their behalf. If an item meets initial requirements for a warranty inspection - we will issue you instructions over the phone as to how it will be handled. Upon approval of a warranty a new same or equal item will be shipped or credited to customer.
     
  • All warranty returns must have an RMA number. To receive an RMA number call 1-800-626-3367 and request one.
    Returns are shipped to:
    Jae Enterprises
    209 Radio Road
    Almo, KY 42020
     
  • Customer is responsible for all shipping charges to and from Jae Enterprises for ALL warranty items.
     
  • For warranty information on specific products, please contact Jae Enterprises at 1-800-626-3367.
     
  • Jae Enterprises will not be held responsible for products sold that are not covered by a manufacturer's warranty.
     
  • Jae Enterprises will not be held responsible for any consequential or incidental damages incurred during installation and will not be held responsible for any labor charges on any products that are defective, damaged, or ordered incorrectly.

    Please see our terms and conditions of use policy for more information.


Spoilers:

My paint code is not listed as one of the options, can you paint a spoiler to match my car?
At this time, we are only able to offer the colors and paint codes that are listed with the items. However, we do frequently add paint codes, so check back often.

What comes with the spoiler I purchased?
In addition to the spoiler, all necessary mounting hardware, installation instructions, and even mounting templates to help line up the holes.

Do your spoilers come with the 3rd brake light?
Spoilers that are listed as coming with an LED brake light do come with the light as well as the wiring harness to connect to your brake lights. The lighted spoilers come with the wires pre-strung, so all you have to do is splice into your existing brake lights.

How easy is it to install a spoiler?
While our spoilers are not difficult to install, you are drilling holes in the trunk of your car. If you have any uncertainty about this, we would recommend professional installation. If you purchase the spoiler and decide against installing it yourself, most body shops or car dealerships would be able to install it for you.

Do your spoilers have any kind of warranty?
All of our spoilers come with a 3 year factory warranty. This guards against any sort of manufacturer’s defects.

How do you ship the spoilers?
We ship most spoilers by UPS Ground.

How soon after I place the order will my spoiler be shipped?
One advantage we have over the competition is that the spoilers we offer for sale are already painted, boxed, and ready to be shipped out immediately. We don't wait until after you place the order to paint the spoiler, which adds a minimum of 2 days drying time, our spoilers are on the shelf and ready to go! Most in-stock orders received by 2:00 pm CST will be shipped the same day. Orders received after that time will ship the next business day. We have daily UPS pickup to ensure your spoiler gets to you quickly.

What if I receive my order and it is damaged?
While we pride ourselves on carefully packaging and securing each order, on rare occasions damage does occur during transit. If this is the case with your order, please contact us immediately for details.

Compressors

What is the pressure rating?
Each 12 volt compressor is pre-set at the factory for a maximum of 120 PSI.

How do they hook up and where?
Our 12 volt commercial grade air compressors must be hooked directly to the battery and have a 50 amp inline fuse or circuit breaker.

What is the duty cycle?
These have a continuous (100%) duty cycle.

What is the warranty?
Our 12 volt air compressors come with a 1 year warranty.

Wheel Simulators

How do your wheel simulators fasten to the wheel?
Most applications are available with No Lug Removal bolt on retention. Simply position wheel simulators on wheel and install jam nuts onto the stud protruding from your lug nut. Some applications require using stud extenders, but installation is still quick and secure.

Do wheel simulator sets include axle covers and lug nut covers or do I have to purchase those separately?
Wheel simulator sets do include axle covers and lug nut covers, as well as all of the mounting hardware you will need to completely cover your steel wheels.

Are replacement parts available for Eagle Flight® stainless wheel simulators?
Yes, replacement parts are available for our wheel simulator sets. These can be purchased by calling toll free 1-800-626-3367 or emailing us at sales@jaeeagle.com.

What is the warranty on Eagle Flight® stainless wheel simulators?
Eagle Flight® wheel simulators have a limited lifetime warranty.

General

What are your shipping methods?
We ship United Parcel Service, US Postal Service and by various LTL trucking companies.

How can I pay for my order?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as ACH Check Debiting. If you prefer, you can also send a money order.

How long will it take to get my order?
If we receive your order before 2:00 PM Central time, then your in stock order will ship that day pending payment authorization. The actual shipping time varies but most orders are received in 4 shipping days or less for regular ground shipping. If you need it sooner, we can get it to you the next day.

What is your return policy?
We want you to be completely satisfied with our products. If for any reason you are not, you may return any uninstalled products back to us within 30 days for a refund. Just call 1-800-626-3367 to be issued an RMA number.


Click to download a copy of our Eagle Flight Wheel Simulator or Wheel Trim catalog


Returns - 30 Day Return Policy
 

  • Jae Enterprises offers a 100% satisfaction guarantee with a 30 day return policy from date of purchase for a refund if terms and conditions below are met. ALL Returns are processed and credited back to customer within 3-5 days of receipt at Jae Enterprises location. Check refunds require longer.
     
  • All items must be returned within 30 days from date of purchase for a refund.
     
  • All sales are final after 30 days.
     
  • All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 24 HOURS of delivery to be honored.
     
  • All returns must have an RMA number. To receive an RMA number call 1-800-626-3367 and request one.
    Returns are shipped to:
    Jae Enterprises
    209 Radio Road
    Almo, KY 42020
     
  • All returns must be accompanied by the original receipt. PLEASE NOTE: ALL SPECIAL ORDER ITEMS ARE NON RETURNABLE.
     
  • All returns must be insured for the full value to protect your self against shipment loss.
     
  • Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by UPS ground or US Mail. All parts must be returned in their original condition. If damage occurs during transit to Jae Enterprises, the customer must file a damage claim.
     
  • Special/Custom ordered items and items that have been installed are non- returnable items.
     
  • Any part which in our professional opinion shows evidence of being used or installed contrary to the manufacture’s instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 15% restocking fee on all items returned within 30 days.
     
  • All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner will not be covered under any warranty or return policy and will not be refunded. This includes breakage under any circumstance. If requested, these items will be shipped back to customer at customer's expense.

    IMPORTANT INFORMATION:
     
  • Product specification, availability and pricing are all subject to change without notice.
     
  • Jae Enterprises is not responsible for print or Internet typographical and photographic errors.
     
  • Photos of product may vary from actual product shipped due to changes in product/product packaging.

     

 


Product Warranty
 

  • All products sold by Jae Enterprises are covered by the manufacturer's own terms and conditions of warranty. Some manufacturers prefer to deal directly with the customer - some require that Jae Enterprises acts on their behalf. If an item meets initial requirements for a warranty inspection - we will issue you instructions over the phone as to how it will be handled. Upon approval of a warranty a new same or equal item will be shipped or credited to customer.
     
  • All warranty returns must have an RMA number. To receive an RMA number call 1-800-626-3367 and request one.
    Returns are shipped to:
    Jae Enterprises
    209 Radio Road
    Almo, KY 42020
     
  • Customer is responsible for all shipping charges to and from Jae Enterprises for ALL warranty items.
     
  • For warranty information on specific products, please contact Jae Enterprises at 1-800-626-3367.
     
  • Jae Enterprises will not be held responsible for products sold that are not covered by a manufacturer's warranty.
     
  • Jae Enterprises will not be held responsible for any consequential or incidental damages incurred during installation and will not be held responsible for any labor charges on any products that are defective, damaged, or ordered incorrectly.

    Please see our terms and conditions of use policy for more information.


Spoilers:

My paint code is not listed as one of the options, can you paint a spoiler to match my car?
At this time, we are only able to offer the colors and paint codes that are listed with the items. However, we do frequently add paint codes, so check back often.

What comes with the spoiler I purchased?
In addition to the spoiler, all necessary mounting hardware, installation instructions, and even mounting templates to help line up the holes.

Do your spoilers come with the 3rd brake light?
Spoilers that are listed as coming with an LED brake light do come with the light as well as the wiring harness to connect to your brake lights. The lighted spoilers come with the wires pre-strung, so all you have to do is splice into your existing brake lights.

How easy is it to install a spoiler?
While our spoilers are not difficult to install, you are drilling holes in the trunk of your car. If you have any uncertainty about this, we would recommend professional installation. If you purchase the spoiler and decide against installing it yourself, most body shops or car dealerships would be able to install it for you.

Do your spoilers have any kind of warranty?
All of our spoilers come with a 3 year factory warranty. This guards against any sort of manufacturer’s defects.

How do you ship the spoilers?
We ship most spoilers by UPS Ground.

How soon after I place the order will my spoiler be shipped?
One advantage we have over the competition is that the spoilers we offer for sale are already painted, boxed, and ready to be shipped out immediately. We don't wait until after you place the order to paint the spoiler, which adds a minimum of 2 days drying time, our spoilers are on the shelf and ready to go! Most in-stock orders received by 2:00 pm CST will be shipped the same day. Orders received after that time will ship the next business day. We have daily UPS pickup to ensure your spoiler gets to you quickly.

What if I receive my order and it is damaged?
While we pride ourselves on carefully packaging and securing each order, on rare occasions damage does occur during transit. If this is the case with your order, please contact us immediately for details.

Compressors

What is the pressure rating?
Each 12 volt compressor is pre-set at the factory for a maximum of 120 PSI.

How do they hook up and where?
Our 12 volt commercial grade air compressors must be hooked directly to the battery and have a 50 amp inline fuse or circuit breaker.

What is the duty cycle?
These have a continuous (100%) duty cycle.

What is the warranty?
Our 12 volt air compressors come with a 1 year warranty.

Wheel Simulators

How do your wheel simulators fasten to the wheel?
Most applications are available with No Lug Removal bolt on retention. Simply position wheel simulators on wheel and install jam nuts onto the stud protruding from your lug nut. Some applications require using stud extenders, but installation is still quick and secure.

Do wheel simulator sets include axle covers and lug nut covers or do I have to purchase those separately?
Wheel simulator sets do include axle covers and lug nut covers, as well as all of the mounting hardware you will need to completely cover your steel wheels.

Are replacement parts available for Eagle Flight® stainless wheel simulators?
Yes, replacement parts are available for our wheel simulator sets. These can be purchased by calling toll free 1-800-626-3367 or emailing us at sales@jaeeagle.com.

What is the warranty on Eagle Flight® stainless wheel simulators?
Eagle Flight® wheel simulators have a limited lifetime warranty.

General

What are your shipping methods?
We ship United Parcel Service, US Postal Service and by various LTL trucking companies.

How can I pay for my order?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as ACH Check Debiting. If you prefer, you can also send a money order.

How long will it take to get my order?
If we receive your order before 2:00 PM Central time, then your in stock order will ship that day pending payment authorization. The actual shipping time varies but most orders are received in 4 shipping days or less for regular ground shipping. If you need it sooner, we can get it to you the next day.

What is your return policy?
We want you to be completely satisfied with our products. If for any reason you are not, you may return any uninstalled products back to us within 30 days for a refund. Just call 1-800-626-3367 to be issued an RMA number.


Click to download a copy of our Eagle Flight Wheel Simulator or Wheel Trim catalog

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