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Return Policy

Returns - 30 Day Return Policy

  • Jae Enterprises offers a 100% satisfaction guarantee with a 30 day return policy from date of purchase for a refund if terms and conditions below are met. ALL Returns are processed and credited back to customer within 3-5 days of receipt at Jae Enterprises location. Check refunds require longer.

  • All items must be returned within 30 days from date of purchase for a refund.

  • All sales are final after 30 days.

  • All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 24 HOURS of delivery to be honored.

  • All returns must have an RMA number. To receive an RMA number call 1-800-626-3367 and request one.
    Returns are shipped to:
    Jae Enterprises
    209 Radio Road
    Almo, KY 42020

  • All returns must be accompanied by the original receipt. PLEASE NOTE: ALL SPECIAL ORDER ITEMS ARE NON RETURNABLE.

  • All returns must be insured for the full value to protect your self against shipment loss.

  • Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by UPS ground or US Mail. All parts must be returned in their original condition. If damage occurs during transit to Jae Enterprises, the customer must file a damage claim.

  • Special/Custom ordered items and items that have been installed are non- returnable items.

  • Any part which in our professional opinion shows evidence of being used or installed contrary to the manufacture’s instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 15% restocking fee on all items returned within 30 days.

  • All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner will not be covered under any warranty or return policy and will not be refunded. This includes breakage under any circumstance. If requested, these items will be shipped back to customer at customer's expense.

    IMPORTANT INFORMATION:

  • Product specification, availability and pricing are all subject to change without notice.

  • Jae Enterprises is not responsible for print or Internet typographical and photographic errors.

  • Photos of product may vary from actual product shipped due to changes in product/product packaging.



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