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Home > Customer Service > Shipping Options & Details
Shipping Options & Details

  • All orders placed with Jae Enterprises are shipped via UPS ground (to the 48 contiguous United States) unless otherwise specified or requested at time order is placed. USPS service is also available upon request. Next Day Air, 2 Day Air, 3 Day Air and Next Day Air Saturday delivery services are available upon request (additional charges apply to all air shipments & Saturday delivery). Tracking numbers are E mailed when your order ships to ALL customers who have an E Mail address on file with us. Customer is responsible for all shipping charges. If an order is refused by customer original shipping charges & return shipping will not be refunded, product charges will be refunded less additional shipping charges to deliver product back to Jae Enterprises.

  • All items are insured when shipped from Jae Enterprises. If an item is lost by the carrier we will make a claim for payment. When claim is paid or acknowledged by the carrier a new part(s) will be sent at no charge. If customer wishes to obtain parts lost immediately, customer will be charged for the replacement item upon approval and will be credited back upon receipt of insurance payment claim from carrier.
  • All shipments to Hawaii, Alaska and Puerto Rico must ship via air (additional air charges will apply).

  • All APO & PO box addresses are shipped via USPS. Please note there are size restrictions and some large packages cannot be shipped via USPS.

  • Some heavy/oversize parts can only be shipped via LTL truck to local LTL depot. Actual charges apply, plus handling fee. Additional charges for LTL home delivery may apply.

  • Some large items carry an oversize charge when shipped by UPS (additional charges apply).

  • All in-stock items are usually shipped immediately; back order items will be shipped as soon as they become available or drop shipped from the manufacturer, which may result in multiple shipments. You will only be charged for parts that ship. Back-ordered parts will be charged as they become available.

  • To check status on your order or to obtain tracking information please call 800-626-3367 and speak with customer service. You can also email sales@jaeeagle.com, and include your order number, and we will forward tracking numbers to you as soon as the item(s) ship.

  • For all orders shipping to Hawaii, Alaska and Puerto Rico, actual shipping charges will not be reflected on your order confirmation at checkout. Actual air charges will apply (additional charge).

  • UPS orders shipping to Canada, valued less than $200.00 CAD, will only be required to pay $10.00 CAD plus actual duty rates upon delivery.

  • Additional shipping charges may be charged over amount shown on your order confirmation if item is oversized, shipments to be made by LTL or if item carries a flat rate shipping charge. These items are marked as such in item description on the site.



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